Returns & Exchanges
At Ohne Project, we strive for perfection in every garment, but if your purchase isn't quite right, we offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
- 2.Package Your Items
Securely place the items in their original packaging, ensuring all designer labels and hygiene seals remain intact.
- 3.Ship It Back
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized collection point.
- 4.Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.